Cancellation Policy

This document is published and in force. It has not yet been reviewed by an attorney. It was prepared for 34RESETS LLC and published pending formal legal review. It is not legal advice. If anything here reads wrong to you, tell us at hi@34resets.com and we will look at it.

Effective date: 2026-08-02 Last updated: 2026-08-02

Current Status

34RESETS LLC does not currently sell anything directly through 34resets.com. Merchandise checkout is not open, no payment processor is connected, no booking tool is connected, and no subscription or membership is offered.

This policy is published in advance so that the rules are on record before the first sale or booking.

Cancelling A Merchandise Order

Merchandise is produced on demand, so the deciding factor is whether production has started.

• Before production starts. Email hi@34resets.com with the subject line "Cancel Order" and your order number. If we can stop it in time, we cancel and refund you in full.
• After production starts. The item has been printed for you specifically and cannot be un printed, so we generally cannot cancel. Once it arrives, the Return Policy at /legal/return-policy applies.

Production usually begins quickly after an order is confirmed, sometimes within hours. Contact us as soon as you know, and do not assume a delay works in your favor.

If we cancel your order for any reason, for example an item cannot be produced, a pricing error was displayed, or we suspect fraud, we refund you in full and tell you why.

Cancelling A Digital Purchase

Where you have paid for a digital item and it has not yet been delivered or accessed, contact us at hi@34resets.com and we will cancel and refund you.

Once a digital item has been successfully delivered or accessed, cancellation is treated as a refund request under the Digital Download Policy at /legal/digital-download-policy, which sets out exactly what is and is not available in each situation.

Cancelling A Consulting Or Coaching Booking

A booked session reserves a specific block of someone's time. Once it is reserved, it is not available to anyone else, which is why notice matters.

• More than 24 hours before the session. Cancel or reschedule at no charge. If you paid and do not want to reschedule, we refund you.
• Less than 24 hours before the session. We will reschedule you once as a courtesy where we reasonably can. A refund is not generally available, because the time could not be given to anyone else.
• No show. If you do not attend and do not tell us, the session is treated as delivered and is not refundable.
• If we cancel or reschedule. You get your choice of a new time or a full refund. If we have to move a session at short notice, that is on us, not you.

The courtesy reschedule inside 24 hours is offered once. After that, a late cancellation is treated as a no show.

Where a paid engagement is governed by a separate signed agreement with 34RESETS LLC, that agreement's notice, termination, and payment terms control, not this policy.

Cancelling A Multi Session Package Or Programme

We do not currently sell multi session packages, and nothing on 34resets.com lets you buy one.

If we start selling them, the terms that matter most in a dispute will be set out in the written agreement you sign before you pay, and will state at least: how an unused balance is treated if you stop part way through, whether unused sessions expire and when, and whether a refund is pro rated. We will not sell a package without those three answers written down in front of you first.

Cancelling A Subscription Or Membership

We do not currently offer a subscription or membership, and nothing on 34resets.com bills you on a recurring basis.

If we launch one, these rules will apply and its specific terms will be published with it:

• You will be able to cancel at any time, from your account or by emailing hi@34resets.com, without having to call anyone or explain yourself.
• Cancelling stops future charges. Access continues to the end of the period you already paid for.
• We will not charge you again after you cancel.
• Before any renewal price change, we will tell you in advance and give you a chance to cancel first.
• Where a trial converts into a paid subscription, we will make the conversion date and the amount clear before you start the trial.

Cancelling Email Or Text Messages

Unsubscribing from messages is not the same as cancelling a purchase or a booking.

• Email. Use the unsubscribe link in any marketing message, or email hi@34resets.com.
• Text. Reply STOP to any message. See the SMS Terms at /legal/sms-terms.

Unsubscribing does not cancel an order, a booking, or a payment. Cancel those separately using the sections above.

How To Cancel

Email hi@34resets.com with:

• The subject line "Cancel", followed by what you are cancelling.
• Your order number or booking reference, or the email address and approximate date if you do not have one.
• What you want to happen: a refund, a reschedule, or a credit.

We aim to acknowledge within two business days. For a time sensitive cancellation, such as stopping an order before production, send it as soon as possible rather than waiting for a reply.

Your Statutory Rights

Nothing in this policy affects rights you have under consumer protection law where you live, including any cooling off or withdrawal right that applies to distance purchases. Where the law gives you more than this policy does, the law wins.

Contact

34RESETS LLC 1451 NW 62nd St, Ste 300, Fort Lauderdale, FL 33309 hi@34resets.com