Digital Download Policy

This document is published and in force. It has not yet been reviewed by an attorney. It was prepared for 34RESETS LLC and published pending formal legal review. It is not legal advice. If anything here reads wrong to you, tell us at hi@34resets.com and we will look at it.

Effective date: 2026-08-02 Last updated: 2026-08-02

Current Status

34RESETS LLC does not currently sell any digital item through 34resets.com. There is no checkout and no payment processor is connected, so nothing on this site can take your money for a digital item.

We do currently deliver digital items, at no charge, to signed in members. A member account can be created free of charge, and material the account is entitled to can be played on the site and downloaded. Every reference below to a paid download describes rules that will apply when paid sales open, not something happening today.

Music is distributed to streaming stores through our distributor, and books are sold through third party retailers. Purchases made on those platforms are governed by that platform's own delivery and refund rules, not by this policy.

This policy is published in advance so that the rules are on record before the first digital sale.

Why This Policy Does Not Say "All Sales Are Final"

A blanket "all sales are final" line is common and, applied to everything, unfair. A free download, a paid album, a membership, a digital book, a course, premium podcast content, a booked consulting hour, and a printed shirt are genuinely different products with different delivery mechanics and different failure modes.

So this policy treats them separately, and it separates two questions that often get confused:

• Did you get what you paid for? If not, we fix it. Always.
• Did you change your mind about something you did get? That depends on the item.

Item Types

Free Downloads

Anything we give away carries no charge, so there is nothing to refund. If a free download fails or the file is broken, tell us at hi@34resets.com and we will fix the link or send the file.

Free does not mean unrestricted. A free music download is licensed under the Music License at /legal/music-license exactly like a paid one.

Paid Music Downloads

A paid download is delivered as a file or a download link.

• Delivery. You receive the file or the link immediately after payment, or by email shortly after.
• Failed delivery, broken link, corrupt file, or wrong file. We re deliver at no charge. If we cannot, we refund in full. Tell us within a reasonable time and we will not argue about the calendar.
• Change of mind after a successful download. Generally not refundable, because the file is already on your device and cannot be returned. See the consumer law exceptions below.
• Link expiry. If a download link expires before you used it, contact us and we will issue a new one. We will not treat an expired link as your problem.

Membership Access

Member accounts exist and are free. We do not currently offer a paid membership, and nothing on this site bills you on a recurring basis. If we introduce a paid tier, the rules will be:

• Access starts when the membership starts and continues while it is paid for.
• Cancelling stops future charges and leaves access in place until the end of the period already paid for. See the Cancellation Policy at /legal/cancellation-policy.
• If access breaks and we cannot restore it within a reasonable time, we credit or refund the affected period.
• Content in a membership can change over time. We will not remove a substantial part of what you were promised without notice.

Digital Books

Digital books sold directly by us are treated as paid downloads above. Failed delivery, a corrupt file, or the wrong file is re delivered or refunded.

Books bought from a third party retailer are delivered and refunded by that retailer under its own policy. We cannot re deliver or refund a purchase we did not process.

Courses

We do not currently sell courses. If we do:

• Not started. If you have not accessed any of the course material, we refund in full within 14 days of purchase.
• Partly consumed. If you have accessed less than 25 percent of the course material, we refund in full within 14 days of purchase. Beyond 25 percent, or beyond 14 days, a full refund is not generally available, though we will still look at your specific situation and we will always fix a genuine problem with the material.
• Broken or missing material. Fixed at no cost, and refunded if we cannot fix it.
• Access period. Where a course is sold with lifetime or extended access, we will honor it. If we ever have to retire a course, we will give at least 30 days notice and let you download what you bought first.

Premium Podcast Content

We do not currently sell premium podcast content. If we do, it will be treated as membership access above where it is recurring, and as a paid download where it is a one time purchase.

Consulting Bookings

A booking is time, not a file, so download rules do not apply. Cancellation, rescheduling, and refunds for bookings are covered by the Cancellation Policy at /legal/cancellation-policy.

Physical Merchandise

Not a digital item. Covered by the Return Policy at /legal/return-policy, the Shipping Policy at /legal/shipping-policy, and the Refund Policy at /legal/refund-policy.

Specific Situations

These are the situations that actually come up, and how each is handled.

Duplicate Purchase

You bought the same digital item twice, or clicked twice and were charged twice.

We refund the duplicate in full. You do not have to argue for it and we do not require you to prove intent. Email hi@34resets.com with the two charges and we will refund one.

Accidental Double Charge

The same purchase was charged to your payment method more than once because of a processing error.

We refund the extra charge in full, promptly, without requiring you to return anything. If you notice it before we do, tell us. If we notice it first, we refund it and email you.

Corrupt Or Unplayable File

The file downloaded but will not open, will not play, or is obviously damaged.

We re deliver a fresh copy at no charge. If the replacement is also broken, we refund in full. We may ask what device and player you used, only so we can work out whether the file is bad or the format is unsupported.

Failed Delivery

You paid and nothing arrived, or the email carrying your download never landed.

We re send it. Check your spam folder first, because that is the most common cause. If we cannot deliver it within a reasonable time, we refund in full.

Inaccessible Entitlement

You paid, delivery succeeded, but you can no longer reach what you bought, for example a link expired, an account was locked, or content was moved.

We restore your access. If we cannot restore it, we refund the affected purchase or the affected period. Losing access to something you paid for is our problem to solve, not yours.

Cancellation Before Fulfillment

You paid but the item has not been delivered, and you want to cancel.

We cancel and refund in full. Nothing has been delivered, so there is nothing to weigh.

Unauthorized Charge

A charge appears that you did not make or authorize.

Contact us immediately at hi@34resets.com. We will investigate, refund a charge we confirm was unauthorized, and revoke any access granted by it. Contact your bank or card issuer too, since they may need to act on the payment method itself.

We keep transaction records so we can investigate properly, and we will tell you what we find.

Wrong Item Purchased

You bought the wrong item by mistake.

If you have not downloaded or accessed it, we will swap it or refund it. If you have already downloaded it, we will look at the situation. Tell us what happened.

Consumer Law Exceptions

Some jurisdictions give buyers of digital content specific rights this policy does not describe, including cooling off or withdrawal periods for distance purchases, statutory rights when digital content is faulty or not as described, and rules about when a withdrawal right is lost after immediate delivery begins.

Where the law where you live gives you a right, you have that right regardless of what this policy says, and we will honor it. Tell us which right you are relying on and we will look at it.

Our digital items are sold to people in the United States. If we open sales into a market where the law requires a specific acknowledgement at checkout before a digital item is delivered immediately, we will build that acknowledgement into the checkout itself, because a policy page cannot stand in for it.

How To Make A Request

Email hi@34resets.com with the subject line "Digital Order Problem" and include:

• Your order number, or the email address and approximate date of purchase.
• What you bought.
• What happened, including any error message you saw.

We aim to acknowledge within two business days and to resolve or decide within five business days of having what we need.

Refund Method And Timing

Approved refunds go back to the original payment method. Your bank or card issuer controls when the money appears, commonly five to ten business days.

General refund handling is in the Refund Policy at /legal/refund-policy.

Licensing

Buying or downloading a digital item does not transfer ownership of the work. It grants the limited license described in the Music License at /legal/music-license for recordings, and the equivalent personal use license for books, courses, and other written or recorded material.

Contact

34RESETS LLC 1451 NW 62nd St, Ste 300, Fort Lauderdale, FL 33309 hi@34resets.com