Refund Policy

This document is published and in force. It has not yet been reviewed by an attorney. It was prepared for 34RESETS LLC and published pending formal legal review. It is not legal advice. If anything here reads wrong to you, tell us at hi@34resets.com and we will look at it.

Effective date: 2026-08-02 Last updated: 2026-08-02

Current Status

34RESETS LLC does not currently sell anything directly. Merchandise checkout is not open, no payment processor is connected to 34resets.com, and no order has been taken through the site.

Books are sold through third party retailers and music is distributed through streaming stores. Those purchases are refunded by that retailer or store under its own policy, not by us. If you bought a book from an online retailer, ask that retailer.

This policy is published in advance so that the rules are on record before the first sale.

The Principle

We do not use a blanket "all sales are final" rule. Different items deserve different treatment. A physical shirt produced to order, a digital file, and a booked hour of someone's time are not the same thing, and pretending they are would be unfair.

Where you paid for something and did not receive it, or received something broken, we make it right. Where you simply changed your mind, what is available depends on the item.

Nothing in this policy takes away a refund, cancellation, or repair right you have under consumer protection law where you live. Where the law gives you more than this policy does, the law wins.

By Item Type

Physical Merchandise

Merchandise is made to order by a print on demand producer. See the Return Policy at /legal/return-policy for the full rules on returns and exchanges, and the Shipping Policy at /legal/shipping-policy for production and delivery expectations.

In short: a damaged, defective, misprinted, or wrong item is replaced or refunded at no cost to you. A change of mind on a made to order item is more limited, because nothing is taken from a shelf and nothing can be resold.

Digital Music Downloads

Covered by the Digital Download Policy at /legal/digital-download-policy. Failed delivery, corrupt files, duplicate charges, and inaccessible entitlements are refunded or re delivered. Once a file has been successfully delivered and downloaded, a change of mind refund is generally not available, subject to the consumer law exceptions below.

Digital Books

Digital books we sell directly are treated the same as digital music downloads. Books you bought from a third party retailer are refunded by that retailer.

Courses And Premium Content

Covered by the Digital Download Policy. Where you have not accessed the material, we refund. Where you have consumed a substantial part of it, we look at the specific situation rather than applying a flat rule.

Consulting, Coaching, And Bookings

Covered by the Cancellation Policy at /legal/cancellation-policy. In general, cancel with reasonable notice and you get a refund or a reschedule. Miss a session without notice and the time is generally not refundable, because it was reserved for you and could not be given to anyone else.

Where a paid engagement is governed by a separate signed agreement with 34RESETS LLC, that agreement's payment and termination terms control, not this policy.

Memberships And Subscriptions

We do not currently offer a membership or subscription. If we do, its cancellation and refund terms will be published with it and added here.

Always Refunded

Regardless of item type, we refund in full when:

• You were charged twice for the same thing.
• You were charged and we cancelled the order before fulfillment.
• You were charged and we could not deliver.
• The charge was not authorized by you and you tell us promptly.
• We made a pricing error and charged you more than the displayed price.

How To Request A Refund

Email hi@34resets.com with the subject line "Refund Request" and include:

• Your order number, or the email address and approximate date of the purchase if you do not have one.
• What you bought.
• What went wrong.
• A photograph, if the item arrived damaged, defective, or wrong.

We aim to acknowledge within two business days and to give you a decision within five business days of receiving what we need from you. If we need more information, we will ask promptly rather than sitting on the request.

How Refunds Are Paid

Approved refunds go back to the original payment method. We cannot refund to a different card or account, because that is a fraud risk and most processors do not allow it.

Once we issue a refund, your bank or card issuer controls when it appears on your statement. That is commonly five to ten business days, and sometimes longer, and it is outside our control.

Where a refund is issued, any shipping charge you paid is refunded too if the problem was ours. Where the return is a change of mind, return shipping is generally not refunded. See the Return Policy for detail.

Chargebacks

If you think a charge is wrong, contact us first at hi@34resets.com. We would much rather fix it directly and quickly.

Filing a chargeback before contacting us starts a slow formal process with your bank and can delay the resolution for weeks. We will always respond to a chargeback with the evidence we hold.

Consumer Law Exceptions

Some jurisdictions give buyers rights this policy does not describe, including cooling off periods for distance selling, statutory rights when goods are faulty or not as described, and specific rules about when a digital content refund right is lost.

Where the law where you live gives you a right, you have that right regardless of what this policy says, and we will honor it. Tell us in your request which right you are relying on and we will look at it.

We sell to people in the United States. If we open sales into a market whose law adds a cooling off period or a specific acknowledgement before immediate digital delivery, we will build that into the checkout and state it here before the first sale into that market.

Changes

We may update this policy. The version in effect at the time of your purchase applies to that purchase.

Contact

34RESETS LLC 1451 NW 62nd St, Ste 300, Fort Lauderdale, FL 33309 hi@34resets.com