Return Policy

This document is published and in force. It has not yet been reviewed by an attorney. It was prepared for 34RESETS LLC and published pending formal legal review. It is not legal advice. If anything here reads wrong to you, tell us at hi@34resets.com and we will look at it.

Effective date: 2026-08-02 Last updated: 2026-08-02

Current Status

The 34Resets merchandise shop is not open for checkout. Product listings on the site are placeholders, no payment processor is connected, and no order has been placed or shipped.

This policy is published in advance so that the rules are on record before the first order.

How Our Merchandise Is Made

34Resets merchandise is produced on demand. Nothing sits in a warehouse waiting to be picked. When you order a shirt, that specific shirt is printed for you and then shipped.

That matters for returns. A made to order item cannot go back on a shelf and cannot be resold to someone else, so the return rules are not the same as a retailer holding stock. We say this plainly rather than advertising a stock retailer's return terms we cannot honor.

Merchandise checkout is not open and no order has been taken. The windows below are the terms we commit to as the seller. Where a producer's own claim window is shorter than ours, that is our problem to absorb, not yours: if you are inside the window stated here, we honor it.

Damaged, Defective, Misprinted, Or Wrong Items

If your item arrives damaged, defective, misprinted, or is simply not what you ordered, we will replace it or refund it at no cost to you. You do not pay return shipping in this situation.

Contact us within 30 days of delivery at hi@34resets.com with the subject line "Order Problem", and include:

• Your order number.
• What is wrong.
• Clear photographs of the item and, where relevant, the packaging and the shipping label.

Photographs matter here. A print on demand producer will usually reprint on photographic evidence without requiring the item back, which means you get a replacement faster and nothing goes in a landfill. In most cases we will not ask you to ship the item back.

Change Of Mind

Because items are made to order, we do not offer open ended change of mind returns.

If you contact us before your order enters production, we will cancel it and refund you in full. See the Cancellation Policy at /legal/cancellation-policy. Production usually begins quickly, so contact us as soon as you know.

Once an item has been produced, a change of mind return is at our discretion. Where we accept one, the item must be unworn, unwashed, and in its original condition, you pay return shipping, and the original shipping charge is not refunded.

Sizing And Exchanges

Sizing varies between garment styles and manufacturers. Check the size guide on the product page before ordering. If a size guide is not shown for an item you want, email us and ask before you buy.

Because each item is printed to order, an exchange is handled as a new order rather than a swap. If you ordered the wrong size, contact us and we will tell you what is possible for that specific item.

Items We Cannot Accept Back

• Items that have been worn, washed, altered, or damaged after delivery.
• Items returned without contacting us first.
• Personalized or custom items, unless they arrived damaged, defective, or produced incorrectly.
• Items returned outside the window above.

How To Start A Return

Do not ship anything back before contacting us. A package that arrives unannounced cannot be matched to an order and we may not be able to refund it.

Email hi@34resets.com with the subject line "Return Request" and include your order number, the item, and the reason. We will reply with instructions, including a return address if the item genuinely needs to come back.

Refund Timing

Once a return is approved, or once we accept a photographic claim, we process the refund or the replacement promptly. Refunds go to the original payment method. Your bank or card issuer controls when the money appears, commonly five to ten business days.

Full refund handling is in the Refund Policy at /legal/refund-policy.

Lost Or Undelivered Packages

If tracking shows delivered but you do not have the package, check with anyone else at the address and with your local carrier first, then contact us. If tracking has stopped moving, or the carrier confirms the package is lost, contact us and we will work it out with the producer and the carrier.

If the package was returned to sender because the address you gave was incomplete or wrong, we can reship it, but you will be asked to cover the reshipping cost.

Your Statutory Rights

Nothing in this policy affects rights you have under consumer protection law where you live, including rights when goods are faulty, not as described, or not fit for purpose. Where the law gives you more than this policy does, the law wins.

Contact

34RESETS LLC 1451 NW 62nd St, Ste 300, Fort Lauderdale, FL 33309 hi@34resets.com